Terms & Conditions

Since our products are made and produced based on pre-orders, we follow a made-to-order production process.

• Order cancellation: Orders cannot be cancelled once they have been successfully placed and confirmed. This is because production and inventory planning are undertaken based on the pre-orders received.
• Product modifications: Once an order has been placed, customers cannot request changes to the product design, size, colour, style, or any other product specifications.
• Order details: Customers are advised to carefully review their selected products, sizes, colours, quantities, and delivery details before completing their purchase.

Please ensure that all order details are accurate before confirming your pre-order.

Nothing in this section affects any cancellation, refund or other rights that may be available to customers under applicable consumer protection laws.

RETURN WINDOW & ELIGIBILITY

Return requests must be raised within 7 days from the date of delivery of the product.

To be eligible for a return:

• The product must be unused and in its original condition.
• All original packaging, labels, tags, and barcodes must be intact.
• Products showing signs of use, alteration, or damage caused after delivery may not qualify for a return.
• Products with damaged, missing, or tampered tags or barcodes may not qualify for a refund, subject to applicable consumer protection laws.

All return requests will be subject to verification and approval in accordance with this policy.

DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

If you receive a defective, damaged, or incorrect product, you must raise a return request within 7 days of delivery. The following process will apply:

• Once the return request is received and approved for assessment, the product must be returned to our designated facility.
• Upon receipt, the product will undergo a quality check to verify the reported defect, damage, or incorrect product.
• If the reported issue is verified, a refund equivalent to the product value will be initiated to the original payment method, as applicable.
• We do not offer exchanges or replacements for defective, damaged, or incorrect products under this policy. Eligible claims will be resolved through a refund following the necessary verification and quality checks.

Unboxing recommendation: Customers are strongly advised to record a video or take photographs while unboxing their packages. This may help establish evidence in the event of a damage, defect, or incorrect-product claim.

NO EXCHANGE OR REPLACEMENTS

We currently do not offer product exchanges or replacements under this policy.

Where a return request is approved and the product passes the applicable verification process, the resolution will be limited to a refund in accordance with this policy and applicable law.

Customers are therefore advised to carefully check the product description, size chart, colour, and other specifications before placing an order.

RETURN CONDITIONS & REFUND PROCESSING

All return requests are subject to verification and approval. During the quality check, the following conditions will be assessed:

• Whether the product is unused and in its original condition.
• Whether the original packaging, labels, tags, and barcodes are intact.
• Whether the product has been altered, damaged, or used after delivery.
• Whether the product meets the applicable return eligibility criteria.

Products that do not meet the prescribed conditions may be rejected following the quality check, subject to applicable consumer protection laws.

If a return is approved, the applicable refund will be processed to the original payment method. The time taken for the refund to reflect in the customer's account may depend on the payment provider or bank.

NON-RETURNABLE PRODUCTS

The following products are not eligible for return or refund under this policy, except where otherwise required by applicable law:

• Stationery products.
• Products purchased at discounted prices.
• Products purchased during sales or promotional offers.

However, this exclusion will not apply where a refund or other remedy is required under applicable consumer protection laws, including in cases involving defective, deficient, damaged, or incorrectly delivered products.

See the full Return policy.

We currently offer shipping across India as well as international shipping.

• Dispatch timeline: Dispatch of pre-ordered products will commence from 15th December onwards.
• Free shipping on all orders above ₹499 across India.
• International shipping: Worldwide shipping is available. Applicable international shipping charges, customs duties, import taxes, and other destination-specific charges may apply.
• Order tracking: Tracking information will be shared with customers via email once their order has been shipped.

Please note that dispatch timelines refer to the commencement of shipping and not the guaranteed delivery date.

This policy is intended to operate in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as applicable, and other relevant Indian laws.

Nothing in this policy limits or excludes any statutory rights available to customers under applicable Indian consumer protection laws, including rights relating to defective or deficient goods, incorrect deliveries, or any other circumstances in which a refund or other remedy is legally available.