Returns

Return requests must be raised within 7 days from the date of delivery of the product.

To be eligible for a return:

• The product must be unused and in its original condition.
• All original packaging, labels, tags, and barcodes must be intact.
• Products showing signs of use, alteration, or damage caused after delivery may not qualify for a return.
• Products with damaged, missing, or tampered tags or barcodes may not qualify for a refund, subject to applicable consumer protection laws.

All return requests will be subject to verification and approval in accordance with this policy.

If you receive a defective, damaged, or incorrect product, you must raise a return request within 7 days of delivery. The following process will apply:

• Once the return request is received and approved for assessment, the product must be returned to our designated facility.
• Upon receipt, the product will undergo a quality check to verify the reported defect, damage, or incorrect product.
• If the reported issue is verified, a refund equivalent to the product value will be initiated to the original payment method, as applicable.
• We do not offer exchanges or replacements for defective, damaged, or incorrect products under this policy. Eligible claims will be resolved through a refund following the necessary verification and quality checks.

Unboxing recommendation: Customers are strongly advised to record a video or take photographs while unboxing their packages. This may help establish evidence in the event of a damage, defect, or incorrect-product claim.

We currently do not offer product exchanges or replacements under this policy.

Where a return request is approved and the product passes the applicable verification process, the resolution will be limited to a refund in accordance with this policy and applicable law.

Customers are therefore advised to carefully check the product description, size chart, colour, and other specifications before placing an order.

All return requests are subject to verification and approval. During the quality check, the following conditions will be assessed:

• Whether the product is unused and in its original condition.
• Whether the original packaging, labels, tags, and barcodes are intact.
• Whether the product has been altered, damaged, or used after delivery.
• Whether the product meets the applicable return eligibility criteria.

Products that do not meet the prescribed conditions may be rejected following the quality check, subject to applicable consumer protection laws.

If a return is approved, the applicable refund will be processed to the original payment method. The time taken for the refund to reflect in the customer's account may depend on the payment provider or bank.

The following products are not eligible for return or refund under this policy, except where otherwise required by applicable law:

• Stationery products.
• Products purchased at discounted prices.
• Products purchased during sales or promotional offers.

However, this exclusion will not apply where a refund or other remedy is required under applicable consumer protection laws, including in cases involving defective, deficient, damaged, or incorrectly delivered products.

This policy is intended to operate in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as applicable, and other relevant Indian laws.

Nothing in this policy limits or excludes any statutory rights available to customers under applicable Indian consumer protection laws, including rights relating to defective or deficient goods, incorrect deliveries, or any other circumstances in which a refund or other remedy is legally available.

These returns also follow our Terms & Conditions.